Frequently Asked Questions
Everything you need to know about your GenTeal shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for refund may incur a small processing fee.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Do you offer international shipping?
Yes, GenTeal ships to over 50 countries worldwide. International delivery times and shipping costs vary by location and are calculated at checkout.
How should I care for my GenTeal garments?
To maintain the quality of our premium fabrics, we recommend machine washing cold with like colors and tumbling dry on low heat or air drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Affirm.