Returns & Exchanges

At GenTeal, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange unworn merchandise within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the return request process.

• 3.
  Package Your Items

  Place the items in their original packaging with tags attached and securely tape the prepaid label to the outside of the box.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy while we process your refund or exchange.